Refund & Cancellation Policy

1. General Policy

Shree Satyanarayan Memorial Charitable Trust is a non-profit organization committed to creating social impact through awareness programs, community initiatives, and charitable activities. All donations made to the Foundation are voluntary contributions intended to support these causes.

2. Exceptions for Refunds

Refunds may be considered only under the following circumstances:

Duplicate Transaction: If a donor has accidentally made multiple payments for the same purpose.
Incorrect Amount: If an incorrect donation amount was entered due to an error.
Unauthorized Transaction: If a payment was made without the donor’s consent (subject to verification).

3. Refund Request Process

To request a refund, the donor must: Send an email to:

shreesatyanarayantrust@gmail.com

Include:

Full Name Contact Details Transaction ID Date of Donation Amount Donated Reason for Refund Request

4. Approval & Processing

Refund requests will be reviewed on a case-by-case basis.
If approved, the refund will be processed within 7–10 working days.
The refunded amount will be credited to the original payment method used during the transaction.

5. Cancellation Policy

Once a donation is made, it cannot be canceled.
Donations allocated to ongoing campaigns or programs are immediately utilized for social initiatives and therefore are not eligible for cancellation.

6. Payment Gateway Charges

Any applicable payment gateway charges or transaction fees may be deducted from the refund amount.
The Foundation is not responsible for delays caused by banks or payment service providers.

7. Changes to the Policy

Shree Satyanarayan Memorial Charitable Trust reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.